Privacy Policy

01Introduction

NuKind Digital, operated by NuKind Pty Ltd ("NuKind Digital", "we", "us" or "our"), is an Australia-based digital marketing agency serving businesses, including businesses located in the United States.

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, submit an enquiry, book a consultation, communicate with us or subscribe to our communications.

By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.

02Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly

• Full name and business name.
• Email address and telephone number.
• Job title, business website and industry.
• Information about your marketing requirements, budget and business goals.
• Appointment bookings and consultation details.
• Messages, enquiries and other information you submit.

Website and technical information

Our website and its service providers may collect information such as your IP address, browser type, device information, pages visited, referring website and interactions with our website.

Where enabled, cookies, analytics tools and advertising technologies may collect additional information, subject to applicable law and your available privacy choices.

Communication information

When you communicate with us, we may retain relevant messages, appointment records, communication preferences and consent records, including the date, method and source of any SMS subscription.

We ask that you do not submit sensitive personal information through general enquiry forms unless it is specifically requested and necessary.

03How We Use Your Information

We may use personal information to:

• Respond to enquiries and consultation requests.
• Schedule, confirm, reschedule and remind you about appointments.
• Provide information about our digital marketing services.
• Prepare proposals and communicate about potential business engagements.
• Provide customer support and manage existing business relationships.
• Send marketing communications where we have the appropriate permission or other lawful basis.
• Analyze website performance and improve our services.
• Maintain security, prevent misuse and meet applicable legal obligations.
• Document, manage and honor communication preferences and consent withdrawals.

We do not treat the submission of an enquiry form as automatic permission to send promotional SMS messages.

04SMS Communications and Consent

NuKind Digital may offer SMS communications to individuals who have provided the appropriate consent. Depending on the permissions you select, these messages may include:

Appointment and customer-care messages

• Consultation confirmations.
• Appointment reminders.
• Scheduling and rescheduling updates.
• Responses to enquiries.
• Service-related notifications.

Marketing messages

• Information about NuKind Digital's services.
• Promotional offers or campaigns.
• Invitations to relevant consultations or events.
• Marketing insights and business growth opportunities.

Consent to appointment-related messages does not automatically constitute consent to promotional messages. Where promotional SMS consent is required, it will be obtained separately through an appropriate opt-in process.

SMS consent is voluntary and is not a condition of purchasing services.

Message frequency varies depending on your interactions, appointments and subscription preferences. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a message. You can reply HELP for assistance or contact us at [email protected].

We will honor valid opt-out requests in accordance with applicable law and messaging requirements.

05Mobile Information and SMS Data Sharing

We do not sell, rent or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent records will not be sold, shared or transferred to third parties for their own marketing purposes.

We may use contracted service providers to deliver SMS messages, manage our communication systems, support customers and maintain consent records. These providers may process information on our behalf solely to provide the contracted services, subject to appropriate contractual and confidentiality obligations.

No mobile information will be shared with third parties or affiliates for their independent marketing or promotional purposes.

06How We Share Other Information

We may disclose information to service providers that assist with our business operations, which may include website hosting, customer relationship management, appointment scheduling, analytics, payment processing, IT security and customer communications.

We may also disclose information when legally required, to protect our rights or security, or in connection with a legitimate business reorganization, subject to applicable law.

We do not authorize our service providers to use personal information for unrelated purposes.

Any sharing of personal information for cross-context behavioral advertising or other purposes regulated under applicable state privacy laws will be subject to the relevant legal requirements and privacy choices.

07Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to support website functionality, understand visitor behavior, measure campaign performance and improve the relevance of our services.

Where advertising or analytics technologies are enabled, information about website interactions may be processed by the relevant service providers.

You may manage cookies through your browser settings and any privacy preference tools made available on our website.

Where required by applicable law, we will provide additional notices, consent mechanisms or opt-out options for specific tracking activities.

08Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including handling enquiries, maintaining business records, resolving disputes, meeting legal requirements and documenting communications consent.

We may retain limited suppression records after an opt-out to help prevent further unwanted messages.

When personal information is no longer reasonably required, we will delete, de-identify or securely dispose of it, subject to applicable legal requirements.

09Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10International Data Processing

NuKind Digital operates from Australia and may work with service providers in other countries.

If you are located in the United States, your information may be processed or stored outside the United States, including in Australia and other locations where our authorized service providers operate.

Where required, we take appropriate measures to protect personal information processed internationally.

11Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Withdraw consent for specific communications.
• Object to or opt out of certain uses or disclosures of personal information.
• Exercise other applicable privacy rights without unlawful discrimination.

Some rights may be subject to identity verification, legal exceptions and the requirements of relevant state privacy laws.

To make a privacy request, contact [email protected]. We will review and respond to requests in accordance with applicable law.

12Email Marketing

We may send commercial email communications in accordance with applicable law, including the US CAN-SPAM Act.

Where required, marketing emails will provide an appropriate identification of the sender, a valid postal contact address and a clear unsubscribe mechanism.

You may opt out of future marketing emails using the unsubscribe instructions provided in those messages or by contacting us. Unsubscribing from marketing emails does not automatically cancel unrelated service communications.

13Children's Privacy

Our services and website are intended for business users and are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us so we can investigate and take appropriate action.

14External Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for their independent privacy practices. We encourage you to review their privacy notices before providing personal information.

15Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.

16Contact Us

For questions, privacy requests or communication preferences, contact:

We aim to handle privacy enquiries promptly and in accordance with applicable legal requirements.